1. Sustainability and Compliance
Ensuring environmentally responsible operations that comply with all applicable local safety standards and regulations.

​

2. Contract Duration
All services will be provided under 12-month contracts from the date of signing.

​

3. Confidentiality
Complete protection of client data and company operations.

​

4. Claims and Replacements
All claims or replacement requests will be handled immediately by the assigned supervisor.

​

5. Insurance
Comprehensive liability and workers' compensation coverage is included in all services.

​

6. Acceptance of Terms
Use of San Clean's services by any party, hereinafter referred to as "you," implies unreserved acceptance of the terms and conditions set forth in this document.

​

7. Cancellations and Rescheduling
San Clean reserves exclusive service times for each client. To maintain fairness to our team and other clients, the following terms apply:

 

Cancellations
• More than 2 business days prior → No charge
• 24–48 hours prior → 50% of the service cost
• Less than 24 hours prior → 100% of the service cost

Rescheduling
• More than 24 hours prior → Free
• Within 24 hours → $100 charge

 

All cancellation fees are non-refundable. If you do not show up, or cancel or reschedule while the team is en route or has arrived, the full service cost will be charged.

Please notify San Clean as soon as possible to avoid charges.

​

8. Operations and Service Quality Policies
Process Standardization, Training and Certification, Quality Control and Supervision, Post-Service Inspection
All documented procedures and internal quality metrics remain in effect to ensure consistency and operational excellence.

​

9. Health, Safety, and Environment Policies
Personnel Safety, Product and Chemical Handling, Environmental Protection
Policies for personnel protection, safe chemical handling, and sustainable practices are maintained.

​

10. Personnel and Subcontractor Management Policies
Hiring, Replacement, Conduct, and Ethics
Personnel and subcontractor management policies are maintained as part of standard operations.

​

11. Policy Updates and Audits
Formal review every six months or in response to legislative or service changes.

​

12. Legal Compliance
Policies are aligned with occupational safety standards and best professional practices in Ontario and Canada, including WHMIS and safe chemical handling. 

Approved by: San Clean General Management
Contact: info@sanclean.ca