Policies & Terms
At San Clean, transparency is part of our service standard. Here you'll find everything you need to know about how we work, what we guarantee, and how we protect you as a client.
These policies apply to all San Clean services across our three service lines — Home Services, Commercial Services, and Contracting Services — unless otherwise specified.
Last updated: March 2026
Approved by: San Clean General Management
Questions? Contact us at info@sanclean.ca
Our Satisfaction Guarantee
Every service San Clean delivers are backed by a 100% satisfaction guarantee.
If you are not satisfied with the results of your service, notify us within 24 hours of completion and we will return to address any areas of concern — at no additional charge.
Our commitment is simple: we don't consider a job done until you're happy with the result.
To submit a concern:
WhatsApp: +1 (647) 621 1549
Email: info@sanclean.ca
Service Agreements & Contract Duration
San Clean offers flexible service agreements depending on the
type of service and client needs:
Cancellations & Rescheduling
San Clean reserves dedicated time slots for each client. To be fair to our team and other clients, the following terms apply to all cancellations and rescheduling requests.
Payment Terms
San Clean accepts the following payment methods:
Lista:
✅ Credit and debit card
✅ Bank transfer (EFT)
✅ E-Transfer (Interac)
✅ Cheque (commercial accounts only)
For billing inquiries, contact us at:
Damages & Claims
San Clean takes full responsibility for any damage caused by our team during the delivery of services.
How to Submit a Claim
Step 1 — Notify us within 24 hours of service completion.
Claims submitted after 24 hours may not be eligible for compensation.
Step 2 — Provide a description of the damage and, if possible, photographic evidence.
Step 3 — A San Clean supervisor will contact you within 24 business hours to assess the situation and agree on a resolution.
Coverage
San Clean carries comprehensive general liability insurance and workers' compensation coverage on all services.
Coverage includes accidental damage to client property caused directly by San Clean personnel during service delivery.
Coverage does not include:
❌ Pre-existing damage or wear and tear
❌ Damage resulting from access restrictions or incomplete information provided by the client
❌ Items of exceptional value not disclosed prior to service (artwork, antiques, collectibles)
To submit a claim:
WhatsApp: +1 (647) 621 1549
Email: info@sanclean.ca
Phone: +1 (647) 621 1549
Privacy Policy
San Clean is committed to protecting the privacy and confidentiality of all client information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
Information We Collect
→ Contact information (name, email, phone, address)
→ Property details required to deliver services
→ Payment information (processed securely — San Clean does not store card data)
→ Service history and communication records
How We Use Your Information
→ To deliver and manage your requested services
→ To communicate updates, schedules, and invoices
→ To improve our service quality and operations
→ We do not sell, rent, or share your personal
information with third parties for marketing purposes
Your Rights
You have the right to access, correct, or request deletion of your personal information at any time.
To exercise your privacy rights or for any
privacy-related inquiries, contact us at:
Sustainability & Compliance
San Clean is committed to environmentally responsible operations across all service lines.
We use eco-friendly, non-toxic cleaning products that are safe for people, pets, and the environment
All chemical handling follows WHMIS guidelines and applicable Ontario safety regulations
We promote responsible waste management and recycling practices across all properties we serve
Our operations comply with Ontario occupational health and safety standards (OHSA)
Policy Updates
San Clean reviews and updates these policies formally every six months, or sooner in response to legislative changes or significant service updates.
Clients will be notified of material changes via email at least 15 days before they take effect.
Continued use of San Clean services after notification constitutes acceptance of the updated terms.
Last reviewed: March 2026
Next scheduled review: September 2026
Questions About Our Policies?
Our team is happy to clarify anything before you book. Reach out and we'll get back to you within 24 hours.